Refund Policy
Last Updated: June 5, 2026
This Refund Policy describes the conditions under which Kykadai may issue refunds for purchases made through our platform at kykadai.com. By completing a purchase, you acknowledge that you have read, understood, and agreed to the terms set out below.
1. General Principles
Kykadai is committed to delivering high-quality online educational content and services. We evaluate refund requests on a case-by-case basis in accordance with the criteria outlined in this policy. Approval of a refund is not automatic and depends on the nature of the purchase and the circumstances of the request.
2. Eligibility for a Refund
A refund request may be considered eligible if all of the following conditions are met:
2.1 Time Window
The request is submitted within fourteen (14) calendar days of the original purchase date. Requests submitted after this period will not be considered unless exceptional circumstances apply and are supported by verifiable documentation.
2.2 Limited Content Access
No more than twenty percent (20%) of the purchased course or program content has been accessed, streamed, or downloaded at the time the refund request is submitted. Access levels are determined by our platform tracking systems, which are considered the authoritative record.
2.3 First-Time Request
The requesting account has not previously received a refund from Kykadai. Repeat refund requests from the same account are not eligible under standard policy terms.
2.4 Valid Purchase
The purchase was made directly through our official platform. Purchases made through third-party resellers, promotional partners, or bundled offers are subject to the refund terms of those respective parties and are not governed by this policy.
3. Non-Refundable Items and Circumstances
The following are explicitly excluded from refund eligibility regardless of when the request is submitted:
3.1 Completed or Substantially Accessed Content
Any course, module, or program where more than twenty percent (20%) of the content has been accessed is not eligible for a refund.
3.2 Certificates and Completion Awards
Purchases that have resulted in the issuance of a certificate, credential, or completion award are not eligible for a refund.
3.3 Promotional and Discounted Purchases
Items purchased at a discounted rate through a limited-time promotion, coupon code, or special offer are non-refundable unless the promotion explicitly states otherwise.
3.4 Subscription Renewals
Automatic subscription renewal charges are non-refundable. It is the responsibility of the user to cancel an active subscription before the renewal date. Cancellation instructions are available within the account settings area of the platform.
3.5 Change of Mind After Eligibility Period
Refund requests submitted solely on the basis of a change of personal preference or intent, submitted outside the fourteen-day window, will not be approved.
3.6 Technical Issues Attributable to the User
Difficulties arising from the user's own device, browser, internet connection, or software configuration do not constitute grounds for a refund. We encourage users to review system requirements before purchasing.
4. Exceptional Circumstances
Kykadai may consider refund requests outside the standard eligibility criteria in the following situations:
4.1 Platform Failure
If a verified and sustained technical failure on our platform prevents access to purchased content for a period exceeding seventy-two (72) consecutive hours, affected users may submit a refund request or request a service credit. Each case will be reviewed individually.
4.2 Duplicate Purchase
If a user is charged more than once for the same item due to a processing error, the duplicate charge will be refunded in full upon verification. Please contact us promptly if you believe a duplicate charge has occurred.
4.3 Unauthorised Transaction
If a purchase was made without the account holder's authorisation, the user must notify us immediately and also report the matter to their payment provider. We will cooperate with any investigation and may issue a refund upon confirmation of the unauthorised transaction.
5. How to Submit a Refund Request
To initiate a refund request, please contact our support team using the details below. All requests must be submitted in writing.
| Contact Method | Details |
|---|---|
| info@kykadai.com | |
| Phone | +353 94 936 5504 |
| Postal Address | Cuan Mhuire, Rathmore, Four Mile House, Co. Roscommon, F42 W326, Ireland |
Your request should include the following information to allow us to process it efficiently:
a) The full name and email address associated with your account
b) The order or transaction reference number
c) The name of the course or product purchased
d) The date of purchase
e) A clear description of the reason for your refund request
f) Any supporting documentation, where applicable
6. Review and Processing Timeline
Upon receipt of a complete refund request, our team will acknowledge the submission within two (2) business days. A decision will be communicated to the requesting user within seven (7) business days of receipt. We may request additional information during the review process, and failure to provide requested information within five (5) business days may result in the request being closed.
If a refund is approved, the amount will be returned to the original payment method used at the time of purchase. Processing times for the refund to appear in your account depend on your payment provider and may take between five (5) and ten (10) business days from the date of approval.
7. Partial Refunds
In certain circumstances, Kykadai may offer a partial refund rather than a full refund. This may occur when a portion of the content has been accessed, when a service has been partially delivered, or when the request falls outside standard eligibility but exceptional circumstances warrant some form of compensation. The amount of any partial refund will be determined at our discretion based on the specific details of the case.
8. Service Credits
As an alternative to a monetary refund, Kykadai may offer a service credit applicable to future purchases on the platform. Service credits are non-transferable, carry no cash value, and must be used within twelve (12) months of issuance. The offer of a service credit does not affect any right to request a monetary refund where one is otherwise applicable under this policy.
9. Chargebacks and Payment Disputes
We encourage users to contact us directly before initiating a chargeback or payment dispute with their bank or card provider. In many cases, issues can be resolved more quickly through direct communication. If a chargeback is initiated without prior contact, we reserve the right to suspend access to the account pending resolution and to contest the chargeback if we determine the original charge was valid under the terms of this policy.
10. Amendments to This Policy
Kykadai reserves the right to update or modify this Refund Policy at any time. Changes will take effect upon publication of the revised policy on this page. The date at the top of this document will reflect when the most recent update was made. Continued use of our platform following any changes constitutes acceptance of the revised terms. We recommend reviewing this policy periodically to remain informed of any updates.
11. Contact Us
If you have any questions about this Refund Policy or wish to discuss a specific situation, please do not hesitate to reach out to our team. We are committed to resolving concerns fairly and transparently.
Kykadai
Cuan Mhuire, Rathmore, Four Mile House
Co. Roscommon, F42 W326, Ireland
Email: info@kykadai.com
Phone: +353 94 936 5504
Website: www.kykadai.com